Endpoint Device Outsourcing
{ One partner. Dozens of experts. One responsibility. }
Service Description
A new employee starts. We take care of everything else.
We provide companies with a complete workplace environment as a service. From devices and licenses to security, monitoring, service and user support.
The customer can choose between purchasing or renting devices. Regardless of the acquisition method, they receive the same standard of management, security and support throughout the entire device lifecycle.
Our Arguments: Why Choose Company Devices from K_CORP
Companies often deal with more than just buying a laptop. They deal with its management, security, service, replacement and support throughout its entire lifecycle.
Based on the needs of individual users, we define a device catalog according to job roles (office worker, manager, specialist or mobile worker), making device selection, deployment and management simpler and more efficient.
We recommend professional Dell devices designed for business environments. The solution can include Intel vPro technology for remote device management and Dell ProSupport Plus for fast service and minimized operational downtime.
The solution can be complemented with Microsoft 365, Microsoft Intune, Microsoft Defender, ESET, Check Point Harmony, CodeTwo Email Signatures and other tools for user management, security and productivity.
Reasons for Customers: Benefits at Every Level
- Option to purchase or rent devices
- Simpler cost planning
- Faster employee onboarding process
- Clear device standard
- Simpler device management
- Less manual configuration
- More unified company environment
- More efficient incident resolution
- A suitable device according to the type of work
- A prepared work environment from day one
- Secure access to company data
- Fewer technical complications
Summary of Benefits
Frequently Asked Questions
A helpdesk is a system for managing IT requests and incidents.
It ensures overview, fast response and control over problems.
A helpdesk makes sense when IT problems start slowing down work or are handled inefficiently.
Typical signs are that employees do not know where to report a problem, resolution takes too long or requests get lost without overview.
After implementing a helpdesk, you gain an overview of all requests and their status in real time.
Each request has an assigned solver, priority and history, which shortens resolution time and eliminates lost or duplicate requests.
Requests can be submitted by email, by phone or through the helpdesk system according to the agreed SLA.
Most often, the email helpdesk@kcorp.sk or telephone support is used.
Response time depends on the agreed SLA and the priority of the issue.
We handle critical incidents immediately and standard requests within agreed timeframes, with the goal of minimizing downtime and restoring functionality as quickly as possible.
Yes, if you have access to the helpdesk system, you can monitor the status of your request in real time.
For email or telephone communication, we keep you regularly informed about the resolution status.
Yes, we can resolve most problems immediately and remotely through secure access to devices.
If the problem requires physical intervention (such as hardware or network issues), we arrange an on-site technician according to the SLA.
Request sorting, monitoring and team coordination take place in the background.
The goal is to solve the problem as quickly as possible without downtime.
Yes, it also helps smaller companies bring order to IT support.
It ensures overview and fast problem resolution without chaos.
A helpdesk is a managed system with request records and priorities.
Regular support is often unorganized and lacks overview of the resolution process.
Change the way you see IT
Discover how professional IT care can simplify your company’s operations and save you time.
